At Intercom, Custom Bots aim to revolutionize sales cycles by providing highly customizable chatbots that enable both customers and sales teams to achieve the best outcomes from interactions as fast as possible. These bots solve the "last-mile problem" in sales by gathering information in a productive way and using it to deliver real, actionable outcomes in that moment, rather than relying on humans for resolution at a later date. By leveraging apps in their Intercom App Store, Custom Bots enable businesses to conclude interactions with the most appropriate workflow, whether booking meetings or completing tasks, ultimately reshaping the sales process and providing a new baseline of productivity.