Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. He brings a wealth of experience in designing iconic products like Gmail, YouTube, and Google+, as well as expertise in social design, which is fundamental to the Intercom challenge. His ability to synthesize ideas and execute on them to turn them into reality makes him an ideal fit for this role. Paul's personal relationships and network will be invaluable in building a great team and bringing the Intercom dream to life. With his leadership, Intercom aims to create one of the greatest software design teams in the world.