Dear customer support. You don’t need that technical degree.

Our team's diverse mix of skills and technical abilities enhances performance by fostering empathy in customer interactions. Less tech-savvy teammates can offer unparalleled levels of understanding, allowing them to provide unrivaled empathy to users through relatable experiences. This approach transforms technical teammates into teachers, as they share their expertise and explain complex issues in accessible language. Furthermore, this diverse setup brings a clean slate, offering endless creative opportunities for innovation and improvement, ultimately leading to better products and more accessible customer support.

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