Steve Wade, a leading expert in implementing self-service and GitOps setups, discusses the challenges with internal platforms and offers a six-step method to building a bulletproof platform that keeps all team members happy. The key takeaways include the importance of a strong mission statement, building a base platform that is easily extensible, config-driven, ephemeral, has clear ownership, and is reliable and consistent. Additionally, making the platform developer-friendly, keeping compliance posture high, configuring continuous integration, and putting it all together are crucial steps in creating a successful platform. By following these steps, internal platform teams can improve self-service, reduce deployment times, increase production deployments, and enhance the overall experience for developers and customers.