Heap has announced its transition to a Virtual-First work model, making virtual work the primary mode while maintaining the importance of physical collaboration through available spaces in New York City, San Francisco, and London once it is safe. The decision follows their swift shift to remote work in March 2020, accompanied by a $1,000 Home Office Stipend to support remote setups, benefiting from their existing remote engineering workforce. By consulting internal feedback and industry best practices, Heap aims to leverage Virtual-First for broader talent access, collaboration innovation through software, and enhanced work-life flexibility, despite challenges in virtual team-building. The company plans to meet in-person twice a year and provide resources like wellness stipends and in-person collaboration budgets to balance the virtual experience. As they adapt, Heap intends to document and share their evolving strategies, emphasizing their commitment to attracting new talent and fostering a supportive virtual environment.