The company, HashiCorp, is offering support services to help businesses during the COVID-19 pandemic by providing free access to their Terraform Cloud service for organizations directly or indirectly involved in the response efforts, as well as public and private virtual office hours with technical experts from HashiCorp's engineering and product teams. These services aim to alleviate operational and economic burdens on IT operations teams while they continue to provide essential services despite working remotely. The company is also hosting regular live public virtual office hours and offering 1:1 private virtual office hours for customers who need more personalized support.