Company
Date Published
Author
Gavin Cahill
Word count
1742
Language
English
Hacker News points
None

Summary

Building momentum for a reliability program within an organization can be challenging due to competing priorities like security and new features, but a Reliability Tracker can help by providing a centralized and systematic way to measure and improve system reliability. By aligning around common metrics, such as a coverage score, and using leading indicators instead of relying solely on lagging ones like downtime, teams can proactively identify and address potential risks before they cause issues. The Reliability Tracker, which can be implemented as a spreadsheet, allows organizations to map out services, potential failure modes, and testing results, thus fostering better communication and prioritization of risks. Regularly updating and reviewing the tracker helps demonstrate the value of reliability efforts to stakeholders, making it easier to gain the necessary buy-in for ongoing improvements. Gremlin's platform further enhances this process by automating standard tests and providing dashboards, allowing teams to track progress and drive informed decisions about resource allocation and prioritization.