Grafana Incident, now generally available to all Grafana Cloud users, is designed to streamline incident management by automating administrative tasks to reduce mean time to repair (MTTR) and allowing teams to concentrate on resolving issues. Initially launched in preview in February, the tool has benefited from user feedback and is now equipped with features such as Slack integration, automated Google Docs templating, and StatusPage integration, which enhance its utility for incident response. Grafana Incident facilitates coordination and communication during incidents by setting up necessary channels and meeting rooms, assigning incident roles, and providing a chatbot for managing incidents. It also includes a Suggestbot feature that uses machine learning to recommend relevant dashboards and a task manager to track to-do items. Additionally, the tool automatically creates an activity timeline and offers a Present tool for postmortem reviews, aiding in transparency and future incident prevention. Existing Grafana Cloud users can access Grafana Incident through the platform, while new users can start with a free account or trial for more comprehensive plans.