New Dialogflow features: how to use them to expand your Actions’ customer support capabilities

Dialogflow announced several new beta features at Google Cloud Next '18 to enhance customer support capabilities through the Google Assistant. These features include Knowledge Connectors, which streamline the creation of conversational Actions by automatically curating responses from content-heavy sources like FAQs, saving developers time. The Automatic Spelling Correction feature improves user interaction by rectifying spelling errors in user inputs, thereby enhancing intent and entity matching using technology similar to Google Search. Additionally, the Phone Gateway integration allows Actions to function as virtual phone agents, simplifying the implementation of phone applications without the need for multiple services. These features are available for free to Standard Edition agents, with options for enterprise-level needs.

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