How to keep your GitLab account safe (and accessible)

The GitLab.com Support Team emphasizes the importance of account security and provides practical tips to prevent losing access due to common issues. Users are encouraged to set up two-factor authentication (2FA) and securely store recovery codes, either by printing them or using a password manager, to avoid being locked out if their phone is lost or stolen. An SSH key can be added to accounts to generate new recovery codes if needed, while a backup email from a well-known provider is suggested to mitigate issues with custom or company domains. Using a real name or recognizable online identities on account profiles can facilitate identity verification in cases where account recovery is necessary. These measures are recommended to ensure users maintain access, as the Support Team must adhere to strict policies for security and privacy when assisting with account recovery.

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