Ingram Micro, a Fortune 100 company known for delivering technology and supply chain services globally, chose Elasticsearch Service to enhance the search and sales capabilities of its extensive ecommerce platform. With a catalog of over 20 million items and 70% of its visitors using the search bar directly from the homepage, Ingram Micro needed a robust search solution to accommodate complex indexing and variable factors associated with its global operations. By transitioning from Endeca to Elastic, the company significantly improved its ecommerce performance, with a 50% increase in conversion rates, 35% improvement in search relevance, and a 30% reduction in null search results. The implementation of Elastic's services, including Elastic APM, Heartbeat, and machine learning features, enabled real-time monitoring, anomaly detection, and performance visualization, contributing to a unified and scalable search experience that Ingram Micro expanded from Canada to the U.S., Europe, and is planning further implementation in Asia Pacific and Latin America.