Elastic has enhanced its partnership with ServiceNow by introducing deeper integrations designed to streamline observability, security workflows, and improve productivity for IT service management (ITSM) and security incident response (SIR). In the 7.16 release, Elastic has added new extension points for cases and alerts, and introduced IT Operations Management (ITOM) event generation, enabling ServiceNow administrators to manage incidents more efficiently. These integrations allow practitioners to escalate cases and generate ServiceNow incidents with ease, thus enhancing the user experience and laying the groundwork for future enhancements. By combining Elastic's data analysis capabilities with ServiceNow's automation and workflows, DevOps and Site Reliability Engineers can increase application visibility, automate workflows, and rapidly identify root causes. This collaboration encourages enterprise organizations to leverage the combined capabilities of Elastic and ServiceNow to optimize digital workflows and data processes.