Elastic Enterprise Search provides a flexible and scalable solution for modern customer service experiences by enabling brands to enhance their digital support channels with powerful search capabilities. The platform offers products like App Search and Workplace Search, which allow organizations to deliver fast, relevant search results across various applications, improving both self-service and agent-assisted channels. Elastic's solutions help reduce costs by lowering reliance on expensive support routes like phone, email, and chat while maintaining customer satisfaction through intuitive controls and tunable relevance settings that don't require coding. Additionally, built-in analytics provide insights into user behavior, helping identify content gaps and optimize support content, and the pricing model based on consumption offers a transparent alternative to traditional per-seat pricing. Elastic Enterprise Search empowers customer service teams to deliver efficient and effective support, aligning with the growing trend towards digital transformation while supporting the need for human interaction in complex issues.