Andi Grabner discusses how the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) leveraged Dynatrace to enhance their digital services, leading to significant improvements in user experience and operational efficiency. By implementing Visibility as a Service (VaaS), MAMPU achieved a 413% improvement in the Application Performance Index (APDEX) and a 99% reduction in response times for critical transactions, enhancing the digital experience for Malaysian citizens. These optimizations resulted in a 68% increase in user adoption within nine months and led to substantial cost savings by reducing resource consumption, such as a 66% reduction in memory utilization. MAMPU's efforts highlight the benefits of using Dynatrace's Real User Monitoring (RUM) data to optimize web performance, reduce JavaScript errors, and tackle infrastructure challenges like database connectivity and web-server thread management. The case study demonstrates that improving system performance not only boosts user engagement but also paves the way for more efficient cloud migration by minimizing resource usage.