Sparking the Future of Conversation Design - Braden Ream, CEO, Voiceflow - Project Voice X

Braden Ream, CEO of Voiceflow, presented a session on "Sparking the Future of Conversation Design" at Project Voice X. He discussed the challenges of building a conversation design tool and how it can teach about conversation design itself. The talk covered the importance of conversation design in the automation industry, the limitations of existing tools, and the role of conversation designers. Ream also shared some customer stories that highlighted the need for better documentation and collaboration features in conversation design tools. He ended by discussing some problems the industry has yet to solve, such as intent management, content management, and persona management.