Enrich logs with ServiceNow CMDB context before routing to any SIEM or logging tool

Datadog Observability Pipelines offers a solution for enhancing log data by integrating ServiceNow CMDB (Configuration Management Database) context, thereby streamlining incident management and security investigations. Typically, DevOps and security teams rely on the CMDB for infrastructure metadata, but logs often arrive without this context, necessitating manual correlation during incidents. Observability Pipelines solve this by using Datadog Reference Tables to automatically enrich logs with up-to-date CMDB data, such as ownership, application, and dependency information. This enrichment occurs within the user's infrastructure, allowing for flexible log processing and routing based on CMDB-derived attributes, thus eliminating the need for duplicated configuration in downstream tools. The integration helps prioritize and route events to destinations like SIEMs or data lakes based on business impact and ownership while maintaining synchronization with ServiceNow to reflect any organizational changes. Additionally, the ability to rehydrate historical logs with current CMDB data supports effective investigation of incidents and security threats.