A massive Google outage highlighted the vulnerabilities in digital platforms as services like Google Cloud Platform, Google Workspace, and Google Classroom were disrupted, affecting users worldwide and even leading to the cancellation of remote schooling. Despite the global scale of the incident, Google's post-mortem report was criticized for its lack of detail and inconsistencies in reporting the timeline and cause of the outage. The incident underscored the importance of robust incident response mechanisms, including the need for automated and meaningful issue alerting and better insights from system data to prevent and quickly address outages. Additionally, it served as a reminder of the financial impact such disruptions can have, with potential losses estimated in the tens of millions of dollars, emphasizing the need for companies to optimize their error resolution processes and data management systems.