How Capgemini Solved Multi-Cloud Observability on Heroku/Salesforce

Capgemini and Coralogix collaborated to address a complex multi-cloud observability challenge for a large European automotive manufacturer by integrating Heroku and Salesforce platforms. The project aimed to enhance a global CRM system for over 20,000 users by unifying over 100 applications, requiring seamless data integration across multiple cloud infrastructures. Coralogix provided dynamic alerts, rules for structuring unstructured logs, contextual logging, and machine learning capabilities to identify and address anomalies and errors efficiently. The deep integration with Heroku allowed for smooth scaling and proactive monitoring, optimizing the CI/CD pipeline and facilitating real-time data analysis. This collaboration successfully unified data across various sources, reduced resolution times, and ensured effective system monitoring, paving the way for future deployment of metrics to monitor long-term deviations.

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