The builder ethos at Contentful recognizes that all employees can be builders, and the company's security and infrastructure engineering teams collaborated to solve a Web Application Firewall (WAF) issue causing headaches. The goal was to create a better experience for customers and employees alike. With this collaboration, they doubled the speed of their Content Management API by reducing latency across every region, avoided 13 potential incidents related to regional outages, and implemented a more robust security solution that accommodates proper engineering procedures around review, auditing, and infrastructure as code. The outcome was a better working experience for employees and a more reliable service for customers.