Designing the new Cloudflare Web Application Firewall

The Cloudflare Web Application Firewall (WAF) has been improved with a focus on enhancing the dashboard experience for users. The design process involved identifying tasks customers were trying to complete using the WAF, prioritizing these tasks, and defining, creating, and refining the interface and interactions. Job Stories were used instead of user personas or stories to better empathize with Cloudflare's diverse range of customers. Key improvements include simplifying the process of enabling a particular ruleset, allowing for bulk edits and easy rule selection, and implementing Ruleset Actions that enable all rules within a ruleset to adhere to a single action. The new dashboard experience aims to make complex configuration tasks simple and efficient while increasing user confidence in their actions.