We take the security research community seriously and appreciate their participation in Bugcrowd programs, reviewing submissions with respect and setting researchers up for success throughout the review process. The average time to triage a submission is expected to be less than 7 business days, and providing clear reports can help minimize processing time. Researchers are encouraged to communicate effectively with program owners and the Bugcrowd ASE team, avoiding unnecessary messages or aggressive behavior. In cases where the review process is not followed as planned, researchers can politely inquire about the status of their report and escalate issues to [email protected] if necessary. The goal is to maintain a healthy working relationship with program owners while ensuring that submissions are handled fairly and respectfully.