At Bitrise, Kata O'Brien works as a Technical Support Representative - Operational Lead in the US, where she supports users from the East Coast and ensures that organizational processes are effectively carried out on a day-to-day basis. She has been working in tech for over 6 years, starting as a customer support representative at a Hungarian startup, Prezi, and later joining Bitrise two years ago. Kata is a people person who loves problem-solving and helping others, which led her to pursue a career in tech. Despite being one of the lucky ones with supportive colleagues, she acknowledges that women are still underrepresented in technology and attributes this to how we talk about tech and associate it with "coding". She believes that there are many opportunities within an organization that are not clearly communicated to women, leading them to overlook the field. Kata's role at Bitrise involves 50% technical support and 50% operational lead work, where she finds solutions for customer issues and ensures processes run smoothly. She attributes her growth to accepting challenges, prioritization, and having a supportive team. Kata emphasizes that there is no typical day in tech and that growth happens every day, but also wishes she had known how to speak up earlier and be more confident in her abilities.