The secret to EZ Repair Hotline's efficiency: AI, automation, and Zapier

EZ Repair Hotline, founded by Andy Shinn and based in Las Vegas, Nevada, specializes in managing maintenance requests for residential property management companies, serving as an after-hours emergency call center. The company faced challenges in processing thousands of work orders across various property management software platforms, leading them to adopt automation tools like Zapier and AI to streamline operations. By automating the data entry and standardizing work orders, EZ Repair Hotline significantly reduced manual workload, allowing faster response times and improving customer satisfaction. The integration of a chatbot for tenant communication and AI-driven follow-ups has further enhanced efficiency, enabling the company to handle a 15-20% business growth without increasing staff. This approach not only improves the consistency and accuracy of their service but also allows the team to focus on more complex tasks, thereby redefining efficiency in property maintenance.