The 7 best customer and client portal apps in 2025

Client and customer portals serve as secure and centralized hubs for accessing information, requesting support, receiving project updates, and facilitating communication between businesses and their clients. The effectiveness of these portals is crucial, as a malfunctioning or overly complex portal can hinder client relationships. With numerous portal applications available, selecting the right one tailored to a specific business and its clientele is essential. The text evaluates various client portal software options such as Zendesk, Zoho Creator, and Clinked, based on expert conversations, user feedback, and personal testing. Key criteria for effective portal apps include user experience, functionality, security, and integration capabilities. Different portals serve varied purposes, with customer portals typically catering to consumers for tasks like order tracking and support requests, while client portals facilitate more comprehensive interactions such as project access and document collaboration. The article highlights the importance of strong security measures and the ability to integrate with other applications, which enhances the utility and reliability of portal software.