How calls with random coworkers make remote work better—and more productive

At Zapier, they prioritize serendipitous interactions among remote teams by using a Slack app called Donut to randomly pair coworkers and schedule video calls, fostering spontaneous cross-pollination of ideas and connections between departments. These random conversations can lead to solutions to problems, connect people who might otherwise never talk, and make the company feel less hierarchical, helping leaders stay connected with their team members. By building systems that encourage social interaction, companies can benefit from a stronger sense of community and belonging among remote workers.