How to write internal documentation that works

When creating internal documentation, it's essential to strike a balance between providing enough detail for comprehension and avoiding overcomplication that makes the process obsolete. A straightforward approach helps readers quickly grasp complex processes, while using plain language replaces jargon to make information accessible to newcomers. Including broader context about each team within the documentation helps establish company culture and facilitates collaboration across departments. By adopting these strategies, internal documentation can be created that stands the test of time and serves as a valuable resource for both employees and the organization as a whole.