How sales and marketing teams actually use Salesforce products

Salesforce offers a wide range of products that can be overwhelming for businesses trying to determine which tools to use first. To provide clarity, seven experts shared insights on how they maximize the benefits of Salesforce's offerings. Key tools highlighted include Marketing Cloud Intelligence for centralized data analytics, Process Builder for automating tasks, Journey Builder for enhancing customer engagement, Customer 360 for consolidating customer data, Marketing Cloud Account Engagement for improving lead nurturing, Einstein Analytics for gaining better insights, and Lead Management for custom lead scoring. These tools help streamline operations, improve data-driven decision-making, and enhance sales and marketing efficiency. Experts noted significant improvements in lead conversion rates, reduced costs, and more effective campaign management by leveraging these Salesforce features, emphasizing the importance of starting with the most crucial tools and gradually expanding their use.