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Eliminate handoff headaches with automation

Blog post from Zapier

Post Details
Company
Date Published
Author
Ayman Kotob
Word Count
1,003
Language
English
Hacker News Points
-
Summary

Account handoffs in sales often suffer from inefficiencies like lost notes and missed communications, which can lead to dissatisfied customers and lost deals. However, automated workflows, such as those developed by Zapier, can streamline these processes by integrating various tools in a tech stack, ensuring all stakeholders remain informed and tasks are efficiently managed. For instance, a specific Zapier automation connects CRM systems like HubSpot with email and project management tools to facilitate smooth transitions between sales representatives and account managers. This automation involves steps like identifying deal IDs, updating deal stages, notifying new deal owners via Gmail, and informing teams through Slack. Moreover, it extends beyond handoffs by automatically generating a sales deck using Google Slides and creating follow-up task lists in Asana, ensuring no steps are missed. By using Zapier's built-in tools like Filter, Formatter, and Paths, businesses can tailor these automations to prioritize and assign handoffs based on urgency or industry, thus significantly reducing the manual workload and potential for error in account transitions.