Assertive communication: How to get what you want—respectfully

Effective workplace communication requires balancing clarity and kindness, and assertive communication is a style that achieves this by allowing individuals to express their thoughts, feelings, and needs clearly and respectfully, without inciting conflict. This communication style, as opposed to passive or aggressive approaches, helps in setting clear boundaries, reducing workplace tension, increasing productivity, preventing burnout, and enhancing collaboration. Practicing assertive communication involves using "I" statements, setting boundaries, balancing empathy, and employing techniques like the Bottom Line Up Front (BLUF) to prioritize key messages. Additionally, it's important to manage negative emotions, be open to compromise, and continuously practice assertive language to build confidence. The use of AI and automation can further support individuals in adopting and refining assertive communication practices in professional settings.