Transforming customer support with AI: How Vercel decreased tickets by 31%

Vercel has successfully integrated an AI-powered agent into its customer support workflow, reducing human-handled tickets by 31%. The company leveraged a large language model (LLM) to create an AI assistant that can answer a wide range of customer queries and engage in follow-up questions. This approach not only saves customers time but also allows for a more efficient use of support resources. Vercel's experience demonstrates the potential benefits of incorporating AI into customer support, including improved response times and increased job satisfaction among support staff.