Staff Training AI Assistant Slack-Bot

VectorShift has developed an AI-driven onboarding assistant integrated into Slack to enhance employee onboarding at a ~$100M revenue hardware technology company. This assistant helps new employees, particularly customer support representatives, by providing access to company procedures, policies, and training materials through a structured question-and-answer workflow. The process involves setting up three distinct knowledge bases—Administration Information, Company Information, and Customer Service Representative—sourced from various documentation and synced with platforms like Google Docs and Notion. A classified question-routing system powered by a large language model (LLM) ensures queries are directed to the appropriate knowledge base, and the assistant generates contextually relevant responses. The AI assistant is fully deployable within Slack, with potential for further integration with other platforms such as WhatsApp and websites, offering businesses a scalable tool for automating and enhancing staff development processes.