When the going gets tough, our support team have your back

Jennifer Craig highlights the challenges of inadequate customer support in the enterprise software sector, drawing from her experience managing a travel call center reliant on a poorly performing SaaS tool. Despite paying for premium support, the vendor failed to meet response time commitments, leading to significant operational disruptions and lost business opportunities. Determined to avoid such pitfalls, Craig joined Tyk, a company renowned for its customer service, where she has helped build a globally distributed support team of technical engineers. Tyk offers comprehensive support, including enhanced SLA packages with rapid response times and access to customer solutions architects, ensuring clients can maintain operational performance. The company boasts impressive service metrics, such as 99 percent SLA compliance and a 98 percent customer satisfaction score, underscoring their commitment to reliable customer support and infrastructure management.