How our employee success = customer success

At Tyk, employee success is seen as the cornerstone of customer success, with a focus on providing employees with radical flexibility, autonomy, and remote working conditions. The company operates 100% remotely with team members across 30 countries, promoting asynchronous communication to ensure global collaboration. Tyk's unique approach includes flexible schedules, unlimited annual leave, and a strong emphasis on employee wellbeing, with initiatives like occupational health support and wellbeing days. Regular performance reviews and a robust learning and development program further support career progression and skill enhancement, ensuring that customer-facing teams are well-equipped with the latest technological knowledge. This employee-centric model aims to foster a positive culture that translates into high customer satisfaction, as evidenced by their 99% customer satisfaction rate and effective service level agreement compliance.