Achieving effective team collaboration, particularly for information security (Infosec) teams, involves overcoming various challenges, such as communication barriers and system integration. Infosec Case Management systems, which track and manage security incidents, must be fit-for-purpose and tailored to an organization's unique security landscape. These systems should integrate seamlessly with existing platforms like ServiceNow or Jira, ensuring efficient workflows and maintaining data integrity. Trust in these systems is crucial, as they often involve multiple teams sharing security risks. The decision to adopt a new system or leverage existing ones should consider factors like cost, complexity, and the organization's specific requirements. Ultimately, the goal is to foster collaboration, enhance response times, and support rapid action while maintaining security and trust.