Incident Creation & Initial Channel Setup

Auth0's Senior Incident Response Engineer, Adam Maksimuk, describes the implementation of an Incident Response (IR) Bot using the Tines platform to streamline and document the incident management process. The bot automates routine tasks such as setting up incident channels in Slack, creating Confluence pages, and managing case information in Hive. It assigns roles like Incident Commander and Scribe, who are responsible for task delegation, documentation, and incident management. The bot facilitates user invitations, task assignments via Jira, and provides reminders to ensure tasks are completed. It also aids in maintaining incident timelines by allowing scribes to easily document key events in Confluence. The bot sends periodic updates to the channel, helping keep participants informed of the incident's status. Upon incident resolution, the bot archives the channel and updates the status in Confluence and Hive. Additionally, it tracks user activity and sends metrics to SumoLogic, providing insights into user engagement during incidents. This automation reduces the manual workload for the response team and enhances the efficiency and accuracy of incident management.