Tines introduced a case management solution in early 2023 to help security teams address both known and new threats through automation and collaboration. Over the past year, this feature has evolved into a platform where teams can manage, track, and report on workflows, fostering a center of excellence for workflow automation and risk mitigation. Key updates include AI integration for real-time alert context updates, customizable case creation, performance dashboards, and case SLAs to prioritize tasks. The platform emphasizes flexibility and accessibility, allowing users to customize roles, permissions, and case management processes to fit their needs. Additionally, live interactions, case groups, and a Case Manager role enhance team collaboration and efficiency, supporting a better handling of unknown threats and reducing potential burnout. Tines provides resources like webinars and documentation to help users optimize their case management experience.