Automating issue tracking in Zendesk using Google and Tines Forms

Google Forms can be an effective tool for submitting tickets and tracking issues within an organization, and this guide offers a method to streamline the process by directly transferring form submissions to Zendesk, bypassing the intermediary step of using Google Sheets. By configuring a webhook using Google Apps Script and JavaScript, users can automate the creation of Zendesk tickets for each new form submission, ensuring that all necessary details for resolving issues are included. The process involves setting up a Google Form, using the Script editor to insert a custom script with a specified webhook URL, and creating a trigger to automate the process. This method can also be adapted for other help desk systems using Tines forms, offering a flexible solution for managing tickets, users, and workflows efficiently.