At Symbl.ai, conversation intelligence is a holistic system that offers invaluable insights from multi-modal, unstructured human communication, enabling key actions without needing to build and scale own ML models. It leverages speech-to-text, sentiment analysis, topic recognition, action item suggestion, question identification, and more to generate transcripts, perform analytics, and offer actionable pipelines. The technology is built on AI and machine learning algorithms, including natural language processing, speech recognition, and domain intelligence, with benefits including optimizing sales conversations, improving customer experience, saving time qualifying leads, enhancing remote collaboration, and increasing ROI through process improvements. Symbl.ai addresses common challenges such as technical limitations, developing downstream applications, and unstructured conversations by providing customized solutions and a developer-friendly platform. The company has successfully deployed conversation intelligence to provide tailored solutions for clients and can help organizations implement its capabilities in various use cases, including real-time agent coaching, compliance and moderation, search and indexing, accessibility, and meeting notes summarization.