CPaaS platforms offer cloud-based real-time communication features for human-to-human conversations, such as sales calls and conferences, through APIs. With the rise of remote work and video streaming applications during the pandemic, there's a growing need for customizable solutions like CPaaS to analyze conversations with AI. By integrating a CPaaS into an application, developers can focus on conversation data rather than building complex backend infrastructure. Key considerations when choosing a CPaaS include flexibility in API integrations, meeting business requirements such as stability and security, and the strength of the developer ecosystem. With pre-built video streaming apps like Dolby.io and Agora.io, developers can accelerate time to market and access features like noise suppression and high-quality audio streams. Integrating AI-powered conversation analysis tools like Symbl.ai into a CPaaS enables business value from audio and video streams, offering insights such as action items and contextual information.