Symbl.ai is a conversation analytics platform that helps businesses understand and improve customer conversations by analyzing various types of interactions such as online meetings, video conferencing, and support calls. Conversation analytics provides valuable insights to inform better decision-making, enhance the customer experience, and anticipate customer needs. This platform can be used to identify underperforming areas and improve customer service strategies. The Symbl.ai Platform offers a wide range of topics covered in weekly training videos designed to help users maximize its potential.