Adding conversation intelligence to voicemail services can greatly improve their functionality and usefulness in a modern work environment. This technology provides better contextual transcriptions, identifies action items, aggregates voicemails to identify trends, catches spam, tags or bookmarks relevant voicemails, and even recommends collaborative workflows like emails or calendar entries. A platform like Symbl.ai offers these benefits by providing accurate transcriptions, identifying action items based on contextually understood words, aggregating voicemails to understand trends, auto-identifying spam in voicemails, bookmarking certain voicemails, and recommending other collaboration workflows. By leveraging conversation intelligence APIs, businesses can save time, reduce misunderstandings, and improve their overall productivity with smart voicemail features.