Symbl.ai's Trackers API provides natural language understanding (NLU) for intent tracking, allowing businesses to analyze contextually similar keywords and track customer intent data from conversations in real-time. This enables the identification of patterns, suggestions for useful inputs, and valuable insights into customer behavior, which can be particularly useful for sales, marketing, customer experience, and automation teams. NLU surpasses traditional natural language processing (NLP) methods by providing a more accurate understanding of intent contextually, allowing businesses to make data-driven decisions and suggest timely actions based on intent tracking. Symbl.ai's Trackers API can be used in various business use cases, such as sales, workplace meetings, and automation, making it a valuable tool for businesses looking to improve their customer experience and operations.