Conversation intelligence (CI) can be used to transcribe, surface insights, and automate actions for various applications such as online collaboration, sales/CRM intelligence, and E-learning. CI systems can be applied in different use cases like customer support, sales, collaboration apps, and workflow automation, offering benefits like improving meeting productivity, reducing average call handling time, and providing better data for coaching and benchmarking support staff. Additionally, CI can be used in social media conversations to extract actionable insights, and in e-learning to create a personalized learning experience. An open domain API like Symbl can be used to build and scale CI applications faster, calibrating itself to understand any conversation in any domain.