Create A Support Chat Admin Dashboard

This tutorial guides users through building a chat application with a dashboard that allows an admin to toggle between different customer chat channels within a single window, enhancing efficiency for customer support representatives. Utilizing Stream Chat for chat infrastructure and React and Express for the framework, the app presents a streamlined interface similar to iMessage, highlighting new messages and facilitating quick navigation. Users need a free Stream trial account to follow along with the setup, which involves configuring API keys and disabling certain permissions for development purposes. The frontend is divided into separate components for customers and admins, each with its own login and chat functionalities. The tutorial details the process of setting up and managing chat channels, including user authentication, token generation, and utilizing Stream's extensive API for handling chat operations. The admin dashboard uniquely features a ChannelList component for managing multiple conversations, further illustrating the capabilities of Stream's built-in features. The comprehensive guide ensures that even those with basic knowledge of React Hooks and Express can quickly prototype a functional chat application.