Hyperscalers, such as Microsoft, offer convenient ASR solutions with generic models that have limitations for Contact Center as a Service (CCaaS) vendors. In contrast, specialist ASR providers like Speechmatics deliver high accuracy for every speaker, supporting multiple languages and downstream features. CCaaS vendors require accurate ASR to provide a superior customer experience and grow in non-English markets. Hyperscalers may limit competition, while specialized ASR providers offer flexibility, accuracy, and support. Partnering with Speechmatics allows for customized solutions and continuous innovation in contact center operations. The company's ASR solution has been developed using Ursa generation models and delivers a relative accuracy lead of up to 30% compared to Amazon, Google, IBM, and Microsoft. Speechmatics' highly accurate ASR improves the quality of downstream tasks, enabling CCaaS providers to boost performance, uncover valuable customer insights, enhance quality monitoring, and optimize total cost of ownership for their infrastructure. The company also offers self-supervised learning, which enables it to train on much more unlabeled data and perform better on audio with background noise. Furthermore, Speechmatics values offering exceptional experiences to its customers by providing a highly versatile ASR model that can be tailored to solve specific requirements and pain points.