At Sentry, collaboration is vital to everything they do, including their customer-focused Customer Success team, which helps paying customers achieve their objectives and get the most out of Sentry. The CSMs are measured on whether or not customers continue paying for Sentry, in addition to usage and feature adoption over time. They work closely with other teams such as Support, Engineering, Product, Sales, and Marketing to provide a seamless experience for customers. Customers can expect regular health score checks, product feedback collection, and best practices recommendations from the CSM team. The Customer Success team also provides additional value to Enterprise customers through quarterly progress reviews and customized on-boarding. To help customers achieve success with Sentry, they have built a maturity framework that defines an exception-driven culture where issues are assigned or resolved at a specific rate, improving usability and responsiveness.