How SaltPay consolidated 10 back office tasks into one app

SaltPay, a payments company focused on empowering small and medium-sized businesses, has streamlined its customer support processes by integrating a Retool app to replace their previously disjointed back-office systems. This integration allows customer relations agents to access all necessary merchant data through a centralized dashboard, improving their efficiency and responsiveness. By consolidating multiple support tools into one, SaltPay's tech team can concentrate on developing core merchant-facing products and APIs, while agents are empowered to provide better service with real-time data and fewer manual tasks. This strategic move has not only improved service delivery but also freed up resources to focus on scaling and enhancing SaltPay's product offerings.