How a digital transformation saved Bish’s RV $1.5M and 3,300 hours a year

Bish’s RV, a major family-owned dealership in the U.S., has successfully transformed its operations by adopting a digital approach using Retool, a no-code platform, to overcome the limitations of traditional paper-based processes and earlier unsatisfactory digital solutions. Under the leadership of Eric Tompkins, Director of Digital Transformation, Bish’s developed custom software applications tailored to their specific needs, replacing previous tools like Google AppSheet which struggled with performance issues. The transition allowed them to rapidly prototype and deploy a new technician portal across 22 branches in just over five weeks, significantly enhancing operational efficiency by saving 3,300 labor hours annually and reducing software development costs by $1.5 million per year. This digital overhaul not only improved the workflow for technicians by consolidating service orders and inventory tracking but also empowered the leadership team with real-time data for strategic decision-making, thus marking a pivotal shift from the traditional RV dealership model to a modernized, tech-driven operation.