Pepper Content has developed the world's largest content marketplace, connecting freelancers with over 1,000 brands to provide writing, design, and translation services. Faced with the challenge of efficiently evaluating and onboarding a rapidly increasing number of creators, the company transitioned from a cumbersome homegrown system to Retool, a customizable application platform. This shift allowed for streamlined operations, enabling the onboarding team to process creator applications more effectively, with all necessary information and evaluation tools integrated within a single interface. By leveraging Retool's flexibility, Pepper Content achieved significant operational efficiency, which facilitated faster scaling. This transition not only reduced the need for engineering resources but also allowed the product team to make process adjustments independently, thus focusing their engineering efforts on customer-facing innovations. The use of Retool has resulted in substantial time savings and improved workflow, exemplified by the onboarding of over 5,000 creators in a single month by a small team, and has further been expanded to create auxiliary tools within the company.