Step-by-Step Guide: Setting Up Custom Metrics in Replicated's Vendor Portal

Replicated's new custom metrics feature allows users to gather and analyze various customer instance metrics to better understand product usage, feature adoption, and potential risks like growth or churn. These metrics can be accessed through the vendor portal or exported to external systems via a CSV file. The setup requires the Replicated SDK and involves sending key-value data pairs, which can include numerical, string, or boolean values, to the SDK within the user's cluster. Custom metrics can be visualized as line charts for numerical data, and users can search, filter, and export this data for further analysis. The feature aims to benefit product, sales, customer success, engineering, and support teams by providing insights into customer environments and facilitating informed decision-making.